FAQ
What material should I select?
This depends on where the rug will be and how durable and plush you want your rug to be. For more information, check out our
What size is right for me?
Depends on the function! Most living room area rugs range from 5' x 7’ to 8’ x 10’ however most of our customers buy personal expressive pieces for their rooms or intimate personal spaces, these rugs range in the 3’ to 5’ range.
Are there any limitations on colors?
None! The best part about your custom rug from Rugtomize is that you have full creative power to put any colors or designs to work on your floor!
How soon can I expect my rug to ship after my purchase?
We take pride in our quick and speedy delivery of your rug, you should receive it in no longer than 3-4 weeks. We make rugs every week so it's likely your rug will take 1-2 weeks to make depending on where your order comes in our production schedule.
What is your cancellation, returns and refunds policy?
We currently do not offer cancellations or returns on custom orders as your order will be processed and production begun within 24 hours of receiving.